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When businesses are seeking translation services, they often have a range of questions to ensure they're choosing the right provider for their needs. Here are some of the most commonly asked questions:

  1. What is your expertise in my industry? 
    When you inquire about our expertise in specific industries, you'll be pleased to know that our services span a wide array. Our clients include sectors such as computing, technology, healthcare, biotechnology, law, science, and even tea production, among others. This broad range of industry experience enables us to deliver professional and high-quality translation services.

    Beyond mere translation, we understand that businesses often need localization to truly adapt their products or content to the cultural, legal, and linguistic expectations of the target market. To meet your specific needs, we select translators from our team who have relevant backgrounds and substantial experience in the required language and field. Our translators diligently study your company's previous documents to ensure seamless integration and consistency in the new translation tasks.

    Moreover, to better cater to your preferences, we provide several different translation samples for you to choose from. This allows you to personally select the version that best meets your expectations and will serve as the basis for the subsequent translations. We are committed to this approach as it not only meets your specific requirements but also enhances the quality of our translations and ensures accurate communication of your message.

    We look forward to collaborating with you to create the best multilingual communication solutions, encompassing both translation and localization to maximize your global reach.


  2. Who are your translators?
    Our translators are a diverse and talented group of individuals, primarily sourced from the multicultural hub of Toronto, which is home to immigrants from various countries and ethnic backgrounds. Not only do these translators possess a high proficiency in English, but they also have a deep understanding of the cultural and linguistic nuances between their native countries and the Western world.

    We exclusively employ translators whose mother tongue is the language into which they translate. This approach ensures that the translations are not only accurate but also resonate with the intended audience on a deeper, more authentic level. It allows us to produce work that genuinely connects with and moves the target demographic you wish to reach.

    In line with common business preferences, we understand the importance of native language expertise. By combining their linguistic skills with their firsthand cultural knowledge, our translators are uniquely positioned to handle the complexities of both translation and localization, ensuring the highest level of quality and relevance in all our projects.


  3. Can you handle large volumes and tight deadlines?
    Absolutely, we are well-equipped to handle large volumes and tight deadlines. Our company has offices strategically located across North America and Asia, which enables us to operate around the clock, 24 hours a day. This global presence allows us to efficiently manage and respond to our clients' needs at any time, regardless of their location.

    This setup is particularly advantageous when dealing with large-scale projects and urgent timelines. Our international teams work in shifts, ensuring that there is always a group of skilled translators available to continue working on projects without any delays. This continuous workflow allows us to meet even the most stringent deadlines while maintaining the high quality of work our clients expect.

    We are committed to providing swift responses and solutions to all client inquiries and challenges, especially when it involves handling large volumes and meeting tight deadlines. Trust us to deliver your projects on time, every time.


  4. What are your rates and how do you charge? 
    Our pricing structure is designed to be transparent and competitive within the industry. For translation & localisation services, we charge on a per-word basis, ensuring that you only pay for the actual content translated. This method is straightforward and allows for easy budgeting and planning.

    For other services such as website maintenance and social media management, we typically charge based on the number of pages or the amount of time required to manage and maintain the platforms. This ensures that our services are tailored to the specific needs and scope of your project, providing flexibility and scalability.

    While our rates are competitive with industry standards, what truly sets us apart is our use of an advanced technology called the Translation Memory System (TMS). This system can significantly reduce your translation costs by up to 50%. The TMS works by storing previously translated segments in a database, which can then be reused in future projects. This not only speeds up the translation process but also reduces the amount of new translation required, thereby cutting down costs considerably.

    We believe in offering value to our clients through efficient technology and fair pricing. If you are interested in a detailed quote or need further information about our pricing models, please feel free to reach out. We are here to help you optimize your translation expenses while maintaining high-quality outcomes.


  5. Do you offer any additional services like desktop publishing or subtitling?
    Yes, we offer a comprehensive suite of services beyond just translation. In addition to desktop publishing and subtitling, we help our clients localize and test websites, apps, and gaming software to ensure they resonate well with different cultural audiences. Our services extend to content creation in multiple languages, which is essential for maintaining the voice and tone of your brand across various markets.

    We also specialize in multilingual website management and social media management, helping you to engage effectively with diverse audiences on a global scale. Our expertise includes managing social media and search engine advertising, which are crucial for enhancing your online presence and reaching targeted demographics.

    Additionally, we provide management services for Amazon brand pages and retail channel systems, like Flixmedia, ensuring that your products and services are optimally presented in all your markets. This full spectrum of services is designed to meet all your international communication needs comprehensively.

    If you're looking to expand your reach and connect with global audiences, we have the tools and expertise to facilitate your growth. Let us know how we can assist you in taking your business to the next level.

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